Återbetalningspolicy

Refund Policy

We want you to be confident in your purchase.

Return Eligibility

• You have 90 days from the date you received your product to contact us about initiating a return.

• The product must be unused, unopened, and in its original condition.

• Returns must be approved before sending any items back.

How to Start a Return

To initiate a return, please email us at info@bivo-official.com with:

• Your order number

• Reason for return

We will provide return instructions once your request is approved.

Return Shipping

• The customer is responsible for return shipping costs.

• Original shipping fees (if applicable) are non-refundable.

Refund Processing

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed back to your original payment method.