Frequently asked questions

Orders are processed within 1–2 business days. After dispatch, delivery usually takes 5–14 business days, depending on your location. You can read the full details in our Shipping Policy.

Shipping is free on all orders. Any costs are always shown clearly at checkout before you pay.

You'll receive a tracking link by email when your order ships. You can also check the status anytime on our Track Your Order page.

Yes, as long as it hasn't shipped. Orders are processed within 1–2 business days, so please contact info@bivo-official.com with your order number as soon as you can. If your order has already shipped, you can return it under our 90-day money-back guarantee instead.

You can return your product within 90 days of receiving it — even if it has been opened and used. See our full Refund Policy for details.

1. Email info@bivo-official.com with your order number and the reason for your return.
2. We'll send you return instructions and the return address.
3. Ship the item back with a trackable service and send us the tracking number.

Please don't send items back without contacting us first — returns without approval or tracking can't be processed.

Once your return arrives and has been checked, we issue your refund within 5 business days. Depending on your bank or payment provider, it may take a few extra days to show on your statement.

We accept all major credit and debit cards as well as the digital wallets shown at checkout, such as PayPal, Apple Pay, Google Pay and Shop Pay (availability depends on your country). See Payment Methods.

First, make sure it's fully charged or powered and check the manual's troubleshooting section. If it still doesn't work, email info@bivo-official.com with your order number, a short description and a photo or video of the issue. We'll help you fix it or arrange a replacement.

Yes. Our products are covered by a 12-month warranty against manufacturing defects, on top of our 90-day money-back guarantee. Read more on our Warranty & Guarantee page.