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Include your order number if your question is about an order, so we can help you faster.
Before you write
Where is my order?
You'll receive a tracking link by email when your order ships. You can also check the status anytime on our Track Your Order page.
How long does shipping take?
Orders are processed within 1–2 business days. After dispatch, delivery usually takes 5–14 business days, depending on your location. You can read the full details in our Shipping Policy.
What is your return policy?
You can return your product within 90 days of receiving it — even if it has been opened and used. See our full Refund Policy for details.
How do I return my order?
1. Email info@bivo-official.com with your order number and the reason for your return.
2. We'll send you return instructions and the return address.
3. Ship the item back with a trackable service and send us the tracking number.
Please don't send items back without contacting us first — returns without approval or tracking can't be processed.